Refund Policy

Last updated: June 23, 2026

At Monvera Leather, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple return and refund process according to the conditions below.

1. Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must:

• Be unused and in its original condition
• Have all original packaging and accessories
• Not show signs of wear, damage, or use
• Include proof of purchase or order confirmation

Items that do not meet these conditions may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team:

Email: support@monvera.com

Please include:

• Order number
• Customer name
• Reason for return
• Photos of the product (if applicable)

Our team will review your request and provide return instructions.

3. Refund Process

Once your return has been received and inspected, we will notify you by email whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method
• Processing time may take 5–10 business days
• Your bank or payment provider may require additional time to complete the transaction

4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

After reviewing the issue, we may offer:

• A replacement product
• A full refund

5. Non-Returnable Items

Returns are not accepted for:

• Items showing signs of use
• Products damaged after delivery due to improper care
• Items without original packaging
• Gift cards or promotional items (when applicable)

6. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. You may request a return after receiving the product according to this policy.

7. Return Shipping

Unless the product is defective or we made an error with your order, return shipping costs are the responsibility of the customer.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

8. Contact Information

If you have any questions about our Refund Policy, please contact us:

Monvera Leather
Email: support@monvera.com